Return Policy

90-Day Return Policy

At Happy Pup, we strive to ensure that every purchase meets your expectations. Our 90-Day Return Policy covers the following situations:

• Incorrect Item(s): You received the wrong product or order.
• Damaged or Defective Products: The item arrived broken or of poor quality.
• Product Quality Issues: The product you received is defective or does not meet reasonable standards.

Return Procedure

Submit a Return Request: Please submit a support ticket through our ‘Contact Us’ page. Include details about your return request.

Provide Necessary Documentation: Our support team will provide specific return instructions. In certain cases, you may be asked to submit clear photos of the item in question to facilitate the process.

Return Processing: Once we receive your returned item(s), we will process the return within 3 business days. You will be notified via email once your return has been processed.

Please note that while we aim to process your return promptly, payment processing times are beyond our control. It may take 7-10 additional business days for the funds to be credited to your account used during checkout.